Privacy Policy
Effective 22 October 2026 · Operated by Microtechnique IT
About this service
TIVRA AI CRM is a company workspace for managing leads, team access, sales activity and WhatsApp Business conversations. Microtechnique IT operates the service. Each customer company controls the contact lists, messages and other CRM records its authorized users add. Contact that company directly about a message it sent to you.
Information we handle
The service may hold account names, work email addresses, role and company assignments, authentication records, lead and client details, phone numbers, consent and opt-out status, CRM notes, campaign details, WhatsApp messages and media, delivery events, and billing records when billing is enabled. We also process technical information needed to secure and operate the service, such as session and request data.
How information is used
We use this information to provide the CRM, route messages through the connected WhatsApp Business Platform account, show campaign and delivery results, manage access and subscriptions, troubleshoot issues and protect the service. Customer companies decide which contacts to import and message. They are responsible for giving appropriate notices, obtaining required consent and honoring opt-out requests.
Who receives information
Authorized members of a customer company can access information according to their assigned roles. Information is processed by our hosting providers, DigitalOcean and Hostinger, and by Meta when a company uses WhatsApp. Razorpay and Resend may process relevant billing or email information if those features are enabled. We do not sell CRM contact lists.
Storage and security
We use role-based access, encrypted connections and restricted service credentials. No internet service can guarantee absolute security. Records are kept while needed to provide the workspace and meet applicable legal or operational requirements; a customer company may request removal of its workspace data. Backup copies may take additional time to expire.
Your choices and requests
To stop messages from a customer company, reply with an opt-out request or contact that company. For questions about TIVRA account data, or to request access, correction or deletion, email microtechniqueit@gmail.com. We may need to verify a request and coordinate with the customer company that controls the relevant CRM records.
Changes
We may update this policy as the service changes. The effective date above identifies the current version. Questions can be sent to microtechniqueit@gmail.com.